Frequently Asked Questions

This page assembles frequently asked questions and our answers.

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Are the doctors accepting new patients?
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With a few insurance plan exceptions, all providers are accepting new patients.
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Can I get x-rays and lab work performed at your offices?
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Yes, all locations have x-ray services and lab draws available.
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Do I have to call for an appointment?
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Appointments are preferred, however we do accept walk-Ins.
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Do you accept Medicare patients?
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Yes, we are happy to provide service to Medicare Patients.
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Do you bill my insurance or do I have to pay at the time of the visit?
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Yes, we will bill your insurance company, but you are responsible for your co-payment and deductable.
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How do I get a copy of my medical record?
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In accordance with federal and state law records can only be release by the patient's signature.
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If I call for an appointment, can I see a doctor on the same day?
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Every effort will be made to accommodate urgent needs on a daily basis.
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If I get sick on the weekend or a holiday, who can I call?
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Simply contact one of our Concentra Urgent Care Centers. Medical attention is available 24 hours a day, 7 days a week. at some locations
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What do I need to bring with me to my appointment?
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Please bring all medications, insurance information, photo ID and a means of payment to each visit.
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What insurance plans do you take?
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ACMG participates with most major insurance plans (see list).
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Will your offices file my insurance claims?
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As a courtesy to the patient, ACMG will file your medical claims for primary and secondary insurance.
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